FAQ

Choose your dates and group size on the Book page to see an estimated price, then tap “Continue on LINE” to send us your booking request. We'll confirm availability on LINE and send you our bank details. Your booking is confirmed once the deposit arrives.

Once we've confirmed your dates on LINE, we'll hold them for three days. To secure them, transfer a 50% deposit within those three days and send us the last five digits of the account you paid from, along with the name and phone number for the booking. Your booking is confirmed once the deposit arrives. If it hasn't arrived within three days, we'll release the dates. The balance is due when you arrive, by bank transfer or in cash.

As far ahead as the calendar on the Book page goes. Weekends and long holiday weekends tend to go first, so it's worth asking early.

First time adding us on LINE? You'll get a welcome coupon. If you've stayed with us before, you'll also get a returning-guest discount. Offers can't be combined, so we'll apply whichever saves you most.

It depends on how much notice you give us: 60 or more days before arrival, we refund the whole deposit; 14 to 59 days before, we refund half; less than 14 days before, the deposit isn't refundable. Anything you've paid on top of the deposit is refunded in full.

Yes, once and for free, as long as it's 60 or more days before arrival. The new dates need to be within 6 months, and we'll settle any difference in price either way.

If a typhoon or other force majeure makes the trip impossible, or if someone else books your dates after you cancel and pays in full. Personal reasons, like a friend falling ill or part of the group having to isolate, don't count as force majeure.

If Nantou County closes offices and schools on your arrival day, you can move your dates for free or get a full refund.

Let us know on LINE as soon as you can, even if it's already within 60 days. It gives someone else the chance to take the dates.

Prices are for the whole house, per night, with breakfast: Weekday nights (Mon to Thu), 10 guests, NT$26,000; Peak nights (Fri and Sun), 10 guests, NT$32,000; Weekend nights (Sat and public holidays), 18 guests, NT$57,000. Public holidays: if both the day you arrive and the day after are holidays, the weekend rate applies; if only one is, it's the peak rate. Lunar New Year is charged at the weekend rate, and New Year's Eve is priced separately.

Weekday and peak prices are based on 10 guests. It's NT$1,000 less for each guest under 10, down to a minimum of 4 guests. Weekend prices are fixed and cover up to 18 guests.

Extra guests: NT$1,500 per adult and NT$800 per child on weekdays; NT$2,000 per adult and NT$1,200 per child on peak nights and weekends. The whole house takes up to 20 guests. If more guests will be staying, let us know by the day before you arrive.

Under-2s don't count and stay free. Children aged 2 to 12 count towards the total, and are charged at the child rate if they're extra guests.

Sorry, no visitors. Anyone who turns up without being booked in is charged at 1.5 times the extra-guest rate.

We're in Zhushan, Nantou, about seven minutes' drive from Zhushan town. There aren't many signs on the mountain road, so just follow Google Maps. The road is fine for an ordinary car.

We can arrange a nine-seat van to pick you up (up to 8 passengers). Book ahead and ask us for a price.

There's parking for 6 cars on site, and more space along the road if you need it.

Check-in is at 15:00 and check-out at 11:00.

Sorry, we can't offer early check-in, as we need the time to get the house ready. If you'd like to get to Zhushan early, you could book afternoon tea at 蝶舞花間 a day in advance.

Ask us on LINE beforehand and we'll let you know what's possible on the day.

One of our team will meet you and show you around. You can pay the balance on the day, by bank transfer or in cash.

There's shampoo, body wash, bath towels and hand towels. By law we can't provide free single-use items like toothbrushes, toothpaste or razors, so please bring your own. If you forget, our honesty shop sells them for NT$5 each.

Yes. Breakfast is made fresh and brought to your door the next morning: focaccia, salad, chicken breast, scrambled eggs and black tea. We'll agree a time with you when you arrive.

An induction hob, portable gas stove, rice cooker, microwave, air fryer, electric hot pot, blender, fridge, and a dish dryer and steriliser. You'll also find all the tableware and wine glasses you need, plus coffee and tea.

Just food and ice. We'll have the grill, a new grill mesh, charcoal, firelighters, tongs, a lighter, a blowtorch and a cool box ready for you.

Yes. Confirm your order at least four days before you arrive and we'll have it delivered. For groups of 15 or more, we can do the grilling too.

Yes, there's a water dispenser with cold, warm and hot water.

PX Mart and 7-Eleven are both less than ten minutes away by car.

Delivery apps like foodpanda don't reach this far into the hills. 老賴茶棧 delivers orders over NT$500 until 17:00, and a local fried chicken place (鹽酥雞) delivers orders over NT$600 until 21:00.

Karaoke, a Nintendo Switch, Netflix and Disney+ (already logged in), a projector, a smart TV, a Bluetooth speaker, board games, mahjong and Wi-Fi.

As late as you like. You've got the whole forest to yourselves, so there's nobody to disturb.

One console and four controllers, with games including Just Dance, Super Smash Bros., Mario Party and 1‑2‑Switch.

About 6,600 m² of private forest, with a barbecue area, an outdoor cinema, a fire pit, an outdoor bathtub, a terrace, a yoga deck and forest paths. It's all yours for the whole stay.

You can bring one pet. There's a NT$800 cleaning fee and a NT$3,000 deposit, which we refund at check-out if there's no smell or damage.

Yes, we have all three; just let us know in advance. There are 2 baby cots, about 90 cm long.

Usually from late March to early May, depending on the weather that year. April is the best time, when the whole forest lights up like the Milky Way. Firefly season

To eat: Garden Town (花園小鎮親子餐廳) and 蝶舞花間 (book a day ahead). To see: Ruilong Waterfall, Zhushan Sky Ladder and the Bagua tea plantations. More on our Getting Here page.

Of course. Proposals, birthdays, family trips and company retreats are all welcome; you book the venue at our usual whole-house rate.

Decorations are booked separately from your stay. You're welcome to do the decorating yourselves at no extra charge. If you'd like to set up early, just arrange a time with us. Please put everything back as you found it when you check out; we may charge a cleaning fee for tape marks or anything that needs extra cleaning. Or you can bring in our recommended stylist, Hugging Flower (花柴訂製所, ask for 翁翁). They know this forest well, and will help you plan the flowers and lighting for the setting you have in mind and give you a quote (message Hugging Flower on LINE).

Yes. The house is best suited to small weddings and ceremonies of up to 25 guests, with up to 20 staying the night. You book the venue at the whole-house rate, and your wedding team quotes separately for planning and styling. Every wedding is different, so we don't have set packages. If you haven't found a team yet, we can recommend planners who've done weddings here before.